customer service

customer service Archives

Five practices to be a great salesperson

When staff don't feel "pressured" to upsell, they will come across more naturally, helping them to become better salespe...

Choosing the right delivery platform for your small business

In an era where most customers aren’t loyal to a single platform, being available across more delivery platforms broaden...

The five pain points for small businesses and how to leverage them for success

Small businesses need to build a strong cash reserve that can act as a cushion if things do begin going south, as it’s b...
sins of customer service

How to perfect customer service

From generating sales to retaining customers, having a solid customer service strategy benefits both parties on either s...
partnerships, trust contract, client relationships

Managing client relationships

Getting to know your clients, how their business operates and what their goals, challenges and pain points are is key to...