customer service

customer service Archives

collaborative, fast-track, predictions, digital tools

Embracing digital transformation to drive cost efficiencies and customer service

The gap between what a customer expects from an enterprise-sized business to a small or medium business has never been n...
family business

Five things I wish I knew before I opened my small business

While small-business owners need to work hard, it shouldn't be used as an excuse to let your personal life fall by the w...
sins of customer service

The secret to a successful small business is excellent customer service

Prioritising customer service, engaging in open communications and building strong relationships is the key to success i...

What is ChatGPT and how can small businesses use it?

ChatGPT can be utilised to create chatbots that interact with your customers and answer their questions through human-li...

Post-natal growth

Metro Baby is a retailer focused on a curated selection of products for newborns to kids five years plus.
sins of customer service

The future of customer service

With the psychological impacts of the pandemic evident, it has never been more critical for Australian businesses to lev...
value, projections

Five ways to grow your small business on any budget

Time is money for small-business owners, and there are many mundane, time-consuming tasks that can be automated.

The surprising way to turn customers into raving fans

It is important that your small business stands out, retains your current customers, regains past customers, and develop...

How small businesses can boost business relationships for growth

Three-quarters of all consumers are willing to pay more if they receive excellent customer service, something small busi...

Top tips for customer service staff enforcing vaccination rules

Customer service personnel need to leave their own personal and political views at the door and be professional at all t...