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Why our chatbots were a customer service failure, and what we do instead
Chatbots failed dismally in our customer service – here is the program that we now use instead to keep our clients happy...
Lime Blue’s customer-centric approach to growth
Lime Blue Coffee is founded on the belief that people should be able to personalise their coffee the same way they perso...
The majority of Aussie businesses are using AI
57 per cent of Australian businesses are using AI technology to improve customer experience and operational efficiency.
Six steps to making customers raving fans
Building a base of raving fans is about understanding your customers, delivering on your promises, and staying true to w...
Customers view outstanding, 24/7 support as the SME “default”
When it comes to small businesses, Australian consumers don’t see outstanding service as a differentiator but a basic re...
Embracing digital transformation to drive cost efficiencies and customer service
The gap between what a customer expects from an enterprise-sized business to a small or medium business has never been n...
Five things I wish I knew before I opened my small business
While small-business owners need to work hard, it shouldn't be used as an excuse to let your personal life fall by the w...
The secret to a successful small business is excellent customer service
Prioritising customer service, engaging in open communications and building strong relationships is the key to success i...
What is ChatGPT and how can small businesses use it?
ChatGPT can be utilised to create chatbots that interact with your customers and answer their questions through human-li...
Post-natal growth
Metro Baby is a retailer focused on a curated selection of products for newborns to kids five years plus.