customer service
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How to re-engage with customers for a warm welcome
While lockdowns have eased across Australia and consumers are returning to stores, industry data shows that consumer hab...
Five practices to be a great salesperson
When staff don't feel "pressured" to upsell, they will come across more naturally, helping them to become better salespe...
Choosing the right delivery platform for your small business
In an era where most customers aren’t loyal to a single platform, being available across more delivery platforms broaden...
The five pain points for small businesses and how to leverage them for success
Small businesses need to build a strong cash reserve that can act as a cushion if things do begin going south, as it’s b...
How to perfect customer service
From generating sales to retaining customers, having a solid customer service strategy benefits both parties on either s...
Managing client relationships
Getting to know your clients, how their business operates and what their goals, challenges and pain points are is key to...