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Jaquie Scammell

Jaquie Scammell is a customer service expert renowned for helping the likes of Wembley National cStadium in London and Tennis Australia to energise their employee experience and inspire customer experience.

From the author

Top tips for customer service staff enforcing vaccination rules

Customer service personnel need to leave their own personal and political views at the door and be professional at all t...

Why the customer doesn’t always come first…and who does instead

There’s no point focusing on CX if the service among your teams is not a genuine reflection of what you desire to projec...
sins of customer service

Five service sins…and how to break them

Dealing with rude customers comes with the territory of offering a service, and how you manage that is key to success in...