Jaquie Scammell is a customer service expert renowned for helping the likes of Wembley National cStadium in London and Tennis Australia to energise their employee experience and inspire customer experience.
From the author
Customer service personnel need to leave their own personal and political views at the door and be professional at all t...
Jan 4, 2022
There’s no point focusing on CX if the service among your teams is not a genuine reflection of what you desire to projec...
May 11, 2020