From the author
The future of customer service
With the psychological impacts of the pandemic evident, it has never been more critical for Australian businesses to lev...
Top tips for customer service staff enforcing vaccination rules
Customer service personnel need to leave their own personal and political views at the door and be professional at all t...
Why the customer doesn’t always come first…and who does instead
There’s no point focusing on CX if the service among your teams is not a genuine reflection of what you desire to projec...
Five service sins…and how to break them
Dealing with rude customers comes with the territory of offering a service, and how you manage that is key to success in...