Sales

Sales Archives

The five pain points for small businesses and how to leverage them for success

Small businesses need to build a strong cash reserve that can act as a cushion if things do begin going south, as it’s b...

How to be a sales leader

You should act like a manager even if you have self-doubt - presumably you’ve seen other managers and, therefore, know w...

Small retailers winning the customer service battle with their larger counterparts

"In a world with increased uncertainty and disrupted international delivery chains, consumers find themselves looking to...

Lockdown likely to hurt retailers as customer confidence fluctuates

Consumers in NSW, unsurprisingly, have lost confidence - it is down 10.2 per cent down - due to the recent spike in case...

How to be pitch confident and pitch ready

Top tips to help you clearly and confidently pitch your idea and gain buy-in for whatever your "ask" is – a sale, an int...
sins of customer service

How to perfect customer service

From generating sales to retaining customers, having a solid customer service strategy benefits both parties on either s...

What’s wrong with B2B marketing and why so many SMEs get it wrong!

B2B marketing has evolved to a point that it is not enough to just focus on "throwing out" as much content as possible a...
online reputation, reviews

What online reviews can do to small business and how to manage them

Younger customers are more likely to leave harsh, low star reviews and older customers are more likely to be more measur...

How to reach your target market online

Many businesses assume they know what their customers but, in reality, what is really important to customers is too ofte...
CX, success, personal experience

Why great CX should be your top goal in business

Improving the customers’ experience has been proven to increase retention, satisfaction and revenue for any business tha...