Systems & Software
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Bye Gemini, hello Trello: small-business owners’ best productivity tools
Productivity tools are a hot topic this week, with Google recently integrating its Gemini AI model across its entire dig...
Artificial intelligence vs machine learning: Why you need to know the difference
The difference between AI and ML, and why it's worth knowing – because generative AI is getting all the hype these days.
ChatGPT’s latest outage: why SMEs should avoid relying on one AI platform
Outages of ChatGPT and other OpenAI products last Thursday have prompted some small-business leaders to rethink their re...
Why our chatbots were a customer service failure, and what we do instead
Chatbots failed dismally in our customer service – here is the program that we now use instead to keep our clients happy...
IT leaders need support. Here are four ways small businesses can lighten the IT load
IT leaders often do it all in small businesses. Here's how to lighten their load.
How innovative payment technology can improve CX and operational efficiency
Retailers must embrace innovation in payment systems if they want to avoid getting left behind. An inefficient or frustr...
How to harness personalisation to boost customer engagement
Personalised communications are a great way to engage customers. With the right tools and support, you can put it to wor...
Four tech tools to make meetings productive again
Project Manda says that improving meeting productivity is essential to maximise efficiency and minimise wasted time.
Three types of business software to grow your small business
These three types of business software that will supercharge your small biz -- plus some recommendations of brands to he...
How this entrepreneur juggles two successful small businesses
Karen McDonald has been juggling two successful businesses for over a decade. Here's how she stays on top of her workloa...