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Richard Taylor

From the author

customer experience, team expertise

How to enhance customer experience and build team expertise in 2025

Improving the team expertise through upskilling and feedback increases the prospects of small-business success in 2025.

How to harness personalisation to boost customer engagement

Personalised communications are a great way to engage customers. With the right tools and support, you can put it to wor...

How to comply with privacy laws on a small budget

Here's how to ensure compliance with privacy laws if you're a small business with a small budget.