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Mark Collins

Mark Collins, CEO of JUMP! Swim Schools, has worked in the aquatics and recreation industry for the past 17 years across a number of different roles in aquatic facility management and consulting. Through these roles Mark has had involvement with the design and management of facilities throughout Australia and is passionate about good design, best practice, customer experience and staff development. Mark currently heads up the JUMP! Swim School franchise network, which has 50 swim schools across Australia.

From the author

customer service, customer satisfaction, loyalty

Five ways to stellar customer service post-COVID

Businesses can restore some stability to their customer and client base through responsive, empathetic service and genui...