Aussie consumers reveal their favourite pizza chains

Which are the top five pizza chains in Australia as rated by customers? Well, Aussies love Pizza Capers most, according to Canstar Blue’s 2021 pizza store ratings.

The pizza franchise achieved five-star reviews for customer service, store layout and overall satisfaction.

Canstar asked more than 1430 consumers who purchased and ate a pizza from a specialist pizza store or restaurant in the last three months for their feedback.

Respondents rated their experiences based on taste and quality of ingredients, menu variety, speed, customer service, store layout, value for money and overall satisfaction. Pizza stores that received at least 30 responses are included in the ratings.

Pizza Capers won the top spot in Canstar Blue’s pizza stores review, picking up five stars for its customer service, store layout and overall satisfaction. On the menu are toppings as diverse as Cajun prawns, Japanese crumbed karaage chicken, lamb, fire-roasted capsicum, blue vein cheese, cinnamon.

Here are the top five pizza chains with the most satisfied customers in order of overall satisfaction:

  • Pizza Capers
  • Crust
  • La Porchetta
  • Pizza Hut
  • Domino’s.

Pizza Capers won the only five-star review for overall satisfaction. Crust, La Porchetta, and Pizza Hut each gained a four-star rating, while Dominos scored three stars for overall satisfaction. Crust also scored a five-star rating for its variety of food choices available.

The results are good news for Retail Food Group which is the franchisor of the top two rated brands, both of which offer gourmet takeaway pizzas.

Pizza Capers opened its first store in Kenmore, Queensland in 1996; Crust Gourmet Pizza Bar started out in Sydney as a family business in 2001 – both brands joined the Retail Food Group portfolio in 2012.

This story first appeared in our sister publication Inside Franchise Business