The success of your small business depends on your ability to grow. Easier said than done, right? From managing customers to posting on social media, scheduling your appointments and chasing payments, running a business can feel like a constant juggle.
Time is often a barrier to focusing on growth when you’re working on your business day-to-day. But finding effective ways to grow while still being able to operate efficiently is one of the secrets to small business success, according to Elise Balsillie at Thryv Australia – the all-in-one small business management software company.
According to Elise, the most commonly-asked questions from customers is, “How can I find a solution to operate my small business easier and more efficiently?”
“Saving time is one of the biggest problems our customers want us to help solve,” Elise said. “So, finding them ways to grow their business, while providing them with the ability to operate and stay organised is why our customers adopt digital.”
Thryv Australia is a fully integrated, end-to-end customer experience platform that helps small business owners with the daily demands of running a business. Thryv allows businesses to manage their time, communicate with clients, gain reviews, and get paid faster.
One customer that has seen the success of Thryv is Decking 215. The Melbourne-based team are a qualified and registered construction company with an extensive skill set and passion for providing clients with excellent service.
Owners Tyler and Eve were invested in finding a solution that would make operating their business easier. Tyler had dreamed of taking control of his career by starting his own business and with the help of his wife, Eve, they began to build the foundation for 215 Decking.
However, like many challenges small businesses face, their business grew and had to constantly juggle more clients, appointments, and projects. They soon realised the difficulty of operating their business without support.
Thryv has enabled them to have more time to themselves and “not just be about business all the time”, according to Tyler.
Thryv has given them the tools they need to access and manage their business from anywhere – even while they’re on a job site and Tyler now accesses all of his clients’ details in one place. Past conversations, future appointments, and important project notes are stored and can be viewed at their office or on-site using the Thryv app.
With nearly 60 per cent of their clients self-booking online, the Thryv platform sees their clients receive automated reminders and Eve can easily see where and what project Tyler in on at any given time. For 215 Decking, getting found and ensuring prospective clients can connect with them easily is key. Tyler and Eve now provide their audience with a professionally designed website making it convenient to call, message, review, or book services with the click of a button.
According to Tyler, “In the evening we’re not talking about work as much because we’re actually finishing things off during the day. It’s given us back so much time to see the bigger picture of our business.”
