customer experience

customer experience Archives

Reinventing retail with Stockland’s S Connect

Bricks and mortar is here to stay - with consumers craving in-person shopping experiences, it's a great time to think ab...
customer service, customer satisfaction, loyalty

How to offer the uber-immediate customer experiences today’s consumers expect and demand

Today the average consumer reaches the stage of foot-tapping impatience if they haven't received a response to a message...
early stages, grow, start-up

The start-up lesson to embrace and the ones you should ignore

Use the intelligence you gather to keep on improving your operations and offering and, over time, your SME will get wher...

Aussie tech start-up humii is first online platform to bring mystery shopping into the 21st century

humii is centred around the humii score, which is calculated by aggregating results from the analysis of real people acr...

Hit refresh – become an alien for a day

Pretending to be an "alien" may seem strange but it offers a a fresh set of open and honest perspectives on the world ar...

How loyalty programs help small retailers engage better with customers

When smaller retailers deliver CX that engenders loyalty - with the return business and word of mouth that goes with it,...
CX, success, personal experience

Three tips to help your small business deliver outstanding customer experience

SMEs should look at regularly tracking and assessing performance across their customer touchpoints to help inform where ...

Make the most of the seasonal spending cycle with these top tips

A seasonal pop-up is a great way to connect with shoppers when they are ready to buy, offering a sense of exclusivity an...

How to beat customer boredom

Applying a little creativity to how you combine, name and market your existing offerings can keep things interesting eno...
online review

The value of a few words from your customers

Having reviews publicly available conveys to potential customers that you’re safer to do business with, which adds to yo...