customer experience

customer experience Archives

digital forms

Why digital forms can significantly improve your customers’ experience

Digital forms make for a more accurate and convenient way for businesses to gather data from their customers while ensur...
automating, automated processes, accounts payable, automate

Why it’s time for Aussie SMEs to up the quality of their automated experiences

In the wake of the COVID crisis, all businesses should be augmenting their regular personal service with excellent autom...

Q&A: Putting something a little special in your pantry

The founders of an online grocery reveal how they are managing rapid growth and maintaining both a top customer experien...

Don’t fear finding out: how SMEs can use customer feedback to their advantage

Small businesses need to be open to receiving feedback if they are to ensure better customer retention rates and the inc...

How small businesses can navigate their way through the eCommerce labyrinth

Five top tips on tweaking your eCommerce offering and marketing so customers want to keep coming back and buy from you.

Would you like more customer loyalty? Here are four ways you can

Having a following of loyal customers gives you the option to get it wrong sometimes and still have them support you - n...

Five reasons you simply must embrace digital transformation for the sake of your business

Why embracing digital technology is crucial to the ongoing success of SMEs in the post-pandemic economy.