customer experience

customer experience Archives

CX, success, personal experience

A better approach to solving problems

When a potential customer is in the process of deciding who to use or purchase from, they are going to choose the busine...
CX, success, personal experience

How to strengthen your enterprise by improving customer experience

Collecting feedback and actioning it judiciously will help you build a business that delights its customers at every tur...
parcel delivery, sending

Top tips for retailers trying to find value in delivery services

It is one thing to offer delivery, but it's another thing altogether to do so efficiently, and with a memorable customer...
cloud confidence, cloud contact centre

How a cloud contact centre can help your small business take on the top end of town

As well as presenting a consistent, professional interface, a cloud contact centre allows your customers to connect with...

The one customer you’re neglecting in business…and how to keep them loyal

How to maintain the balance of business and relationships to keep all stakeholders and customers happy, including our li...

Q&A: The duo bringing a drop of comfort to your door in tough times

How two brothers pivoted an established liquor business during COVID to launch an an online brand that is reaping the re...
CX, success, personal experience

Avoiding the unpleasant aftertaste: why it’s critical to keep investing in CX after you’ve made a sale

A great instore experience and an on-time delivery is wasted if something goes awry later and your customer doesn’t feel...

Small retailers winning the customer service battle with their larger counterparts

"In a world with increased uncertainty and disrupted international delivery chains, consumers find themselves looking to...
CX, success, personal experience

Why great CX should be your top goal in business

Improving the customers’ experience has been proven to increase retention, satisfaction and revenue for any business tha...
digital forms

Why digital forms can significantly improve your customers’ experience

Digital forms make for a more accurate and convenient way for businesses to gather data from their customers while ensur...