1300 Numbers have fast become a ‘must have’ for businesses of all sizes. Not only are they extremely cost effective, but they can be a valuable marketing tool and are packed full of features and functions that standard mobiles and landlines simply can’t match. But not everyone may be familiar with how much power these numbers can give your business. Keen to find out some features you may not know about? Read on!
What is a 1300 Number
1300 numbers are 10-digit Australia-wide numbers where the caller is charged a local call rate when dialling from any Australian phone line. That’s why they’re often referred to as Local Call Numbers. Being Australia-wide means there is no need to use an area prefix when calling the number, simplifying the process of getting in touch.
1. You can record your calls
Call recording can be a powerful tool when it comes to the training and development of your staff. Whether you’re reviewing your staff’s performance or double-checking information within a previous conversation, 1300 Numbers enable you to record and store calls with ease using the online number portal.
2. Track how your callers found your business
Ever wish you could find out where all your customers found your business and what your strongest marketing channels were? 1300 Numbers can help you do just that. One of the features they have is phone call tracking technology, which can help determine how your callers found your business, what page they enquired on, and where in the country they’re calling from. This valuable information can be used to finetune your marketing efforts and maximise your return on investments.
3. Overflow calls to multiple answer points
Find it hard to get to the phone every time you get a call? Call overflow is a handy feature that involves routing calls to multiple answer points after a given period of time. As an example, if answer point A doesn’t answer in 20 seconds, the call will be routed to answer point B. It’s a great way to ensure every call gets attended to.
4. Announce whether it’s a business or personal call
Using the same mobile for both personal and business use can be a financially savvy way to reduce business expenses. However, it can be hard to determine whether incoming calls are business or personal. 1300 Numbers can help make guesswork a thing of the past with a call whisper service. It works by announcing the incoming call as a “1300 Number Call” before connecting the line with the caller.
1300 Numbers are a valuable tool that can help streamline your call management processes and create an outstanding caller experience. What’s more is that plans start from as little as $5 per month. Want to know more about 1300 Numbers? Call 1300 00 1300 or CLICK HERE to get in touch with a specialist.
