One of the most exciting parts of business is watching it grow. But as your client base increases, so does the workload of managing more calls whether it’s new enquiries, existing customers, or new bookings. Taking your business to the next level means you need to take your call management process to the next level, too. That’s why 1300 numbers can be an absolute game changer that will help you deliver a better caller experience and make call handling a breeze. Not to mention, they’re highly cost-effective with monthly plans costing you less than your typical coffee run. Not sure whether 1300 numbers are the right move for your business? Read on to find out how their features might just be a saving grace when it comes to taking calls.
What are 1300 numbers?
1300 numbers are 10-digit Australia-wide numbers where the caller is charged a local call rate when dialling from any Australian phone line, including mobiles. Being Australia-wide means there is no need to use an area prefix when calling the number.
1300 numbers are virtual numbers and can only be used for incoming calls. Customers who “dial” your 1300 number will be diverted to the designated answer point such as your mobile or landline. Upon answering, the call is then connected.
Direct callers to the right department with Menu Prompts
Spending most of your day answering calls and directing them to the right team member can take away time from completing other important tasks. IVR menu prompts are an excellent way to ensure callers are directed to the right department quickly and seamlessly, so you can keep your focus on your other work. Callers can easily select a department via the numeric keypad where they will be transferred directly to the person or department they want to speak to. One popular setup for this feature is to direct calls to either sales, accounts or customer service. On top of reducing the time spent for your staff to redirect calls, your callers will also get the assistance they need even quicker.
Ensure you never miss a call again with Call Overflow
Running out of time to get to the phone? 1300 numbers have a handy feature called call overflow, where calls will re-route to a second answer point if they’re not answered in time. Instead of letting the call go to voicemail, simply program call overflow to attempts another answer point and ensure you never miss a call again.
Easily file, forward and store voicemail messages
Voice2Email is a useful feature that involves voicemail messages being sent directly to your email via an mp3 file. This can enable you to easily share messages between staff and file for later use if you’re not able to tend to the message immediately. Instead of spending time going through your message bank each day, voice to email provides a quick and easy way to locate messages, so you can get on with business.
Want to know more about 1300 Numbers? Call 1300 00 1300 or CLICK HERE to get in touch with a specialist.
