From the author
What North America can teach us about business creativity
Shunning creativity prevents small business from being adventurous and finding the most impactful solutions for its clie...
How will you know if your plan is a good one?
Successful small businesses and entrepreneurs know whether a plan is or isn’t working because they relentlessly watch an...
Three things to look for in a business coach
You need to get on well with your business coach because you want them to be honest, whack you on the side of the head e...
Three ways to improve customer experience
However busy you are maximise your customer experience offering by letting your customers know you appreciate them.
Growth starts from where you are
Business growth takes time, you need to work meticulously on getting every stage right and complete before you move onto...
When ideas won’t make you money
Simply having ideas is a complete waste of time unless you do something with them because the world is full of ideas tha...
You’ll find the Devil in complacency
Complacency leads to adequate and no-one wants adequate, , they want outstanding and exceptional.
How to successfully compete with the giants
The secret to being able to compete successfully with big players is still good old-fashioned quality service.
What would Denis do? The importance of taking action
Two men he met in the Red Centre taught our columnist the importance of taking action to transform ideas into reality.
Are you a superhero or a villain to your team?
We can be the superhero or villain to our team and the people around us, and in small business that’s a very important c...