New 24/7 ATO help for small business

The ATO have created a new virtual assistant – Alex – to help with your general tax and super enquiries.

Alex has been introduced as a result of feedback the ATO received, telling them people across Australia wanted easier access to support when using their website.

The plan is that Alex will continuously learn; the questions posed will drive the growth and direction of the issues she will be able to address.

Alex can answer general tax and super questions on common topics such as:

  • BAS
  • GST
  • PAYG instalments
  • PAYG withholding
  • The ATO’S online services and their Business Portal
  • depreciation and deductions
  • the superannuation clearing house.

Simply type in your question and Alex will supply the answer. She is available 24 hours a day, 7 days a week.

If Alex can’t answer your question, she’ll direct you to the best way to get the information you need.

Alex can’t access your personal or business tax information, so if you have a question about your specific tax circumstances you’ll need to use the ATO’s Small Business Assist web chat service or telephone them on 13 28 66.

Small Business Newsroom

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