Enabling employee productivity through technology

Businesses with automated workforce management systems can identify roadblocks to employee productivity and develop data-informed employee management programs.

Employee productivity is key to ensure a business can execute its overall strategy. Businesses that implement workforce management technology can see an increase in employee productivity and improvement in their bottom line.

Automating workforce management can help improve communication and save time and resources that could be better spent on strategic priorities.

There are three ways to achieve this:

  1. Engagement and satisfaction

Boosting employee engagement has a direct impact on productivity. However, almost half (49.5%) of employees are not engaged and 16.5% are actively disengaged.* Workforce management technology can give employees self-service tools for tracking time-off balances and requesting leave. This means they have greater control and insight over their own shifts and holiday time, helping to create an engaged, productive and loyal workforce.

  1. Analyse performance

Organisations with robust workforce analytics and reporting can gain a deep understanding of employee productivity, market trends and customer preferences. This lets managers develop data-informed strategies to improve productivity based on current and expected trends.

Organisations with variable demand need robust scheduling capabilities that can incorporate and analyse customer traffic and point-of-sale data to produce optimised schedules. Demand-based scheduling can improve productivity by scheduling workers where they are needed most.

  1. Track skills and certifications

Automated tracking of employee skills and certification can help businesses fill open shifts by instantly contacting qualified, eligible workers via their preferred mode of communication. This means the business achieves the optimum balance between staff skills, productivity goals and labour costs.

Businesses with automated workforce management systems can identify roadblocks to employee productivity and develop data-informed employee management programs to help them execute their overall business strategy.

* http://www.gallup.com/poll/190622/employee-engagement-reaches-new-high-march.aspx

Leslie Tarnacki, VP of Human Resources and ANZ GM, WFS Australia

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