Easter can be a busy time for many business owners, but it’s also important to take a well-deserved break and reset. And since business rarely stops, ensuring your customers are being cared for and operations are running smoothly is essential while you enjoy time away with family and friends. Whether you’re on holidays or simply wanting to streamline your operations over the busy period, read on to hear our three ways to take care of business this Easter.
Get some short-term help with answering calls while you’re away
While it may be Easter time, the holiday period rarely stops customers from calling and needing assistance. Instead of your callers constantly reaching your voicemail, having your calls answered by a virtual receptionist is a great way to ensure your customers are being tended to while you’re away. Phone answering services are designed to take care of calls when you’re not able to get to the phone, where trained operators will answer the call on behalf of your business and will take a message that’s sent to you via email and SMS. The call centres are also 100 per cent Australian based and operate 24/7, meaning your service is guaranteed to be working even on public holidays like Good Friday.
Get in the Easter spirit with on hold messages
With many businesses experiencing a large amount of calls coming through over easter, having the ability to promote your brand and special promotions every time somebody calls can be a game changer. On hold messages are professional voice recordings that will give your business a professional touch with options of both male and female voice talents. Instead of hearing silence or standard music, customers can be notified of important information such as holiday trading hours or special easter promotions. It’s a great way to enhance your business image while also getting into the easter spirit.
Create a contingency plan to back up your operations
Using the lead up to Easter is a great time to ensure all your systems are in working order. While this may look different for every business, some ways to prepare for the holiday period may be to ensure you’re well-staffed, fully stocked and you have a good contingency plan in check for unforeseen circumstances. For example, if your business relies heavily on internet, making sure your broadband service includes 24/7 customer support and 4G back up can ensure your business continues to run as usual in the case of an outage. Whether you’re working over the break or taking time off to de-stress, using the lead up time to Easter to make sure that all of these systems are in check will give you peace of mind.
Not sure where to start when it comes to planning for the Easter period? Get in touch on 1300 00 1300 or CLICK HERE and one of our expert business consultants will happily assist in finding the best solution for your business.
