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Rafael Lourenco

Rafael Lourenco - Inside Small Business

consumers

The rock and the hard place: protecting consumers and your brand in a crisis

With fewer brick-and-mortar stores open, consumers have shifted to e-commerce, but this opens smaller retailers up to another window of risk.

retailers fraud

Why penalising retailers won’t help fight fraud

The new credit fraud regulations fail to recognise the costs retailers incur combating fraud, costs often greater greater than the fraud itself.

card not present fraud

Why card-not-present fraud is the most dangerous of card frauds

The cost of CNP goes beyond just the initial losses – given that trust is already at an all-time low, maintaining customer faith is critical.

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