chatbots
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Why our chatbots were a customer service failure, and what we do instead
Chatbots failed dismally in our customer service – here is the program that we now use instead to keep our clients happy...
How SMEs can elevate their customer experience in the digital age
Utilise technology to create a seamless experience across multiple channels, such as email, live chat, social media, and...
Asia Pacific to account for 85 per cent of global chatbot spend in future
ChatGPT has significantly lowered the cost of implementation of chatbots for smaller retailers.
Seriously, no one wants to talk to you!
Whilst short-form texts can be scripted (and even automated in the case of chatbots), a natural, chit-chat style approac...