Network and application troubleshooting can be time consuming and aggravating, especially as problem resolution time increases. Businesses need to reduce their mean time to repair (MTTR) to expose hidden blind spots more efficiently and free up precious IT admin time.
IT people spend a lot of their daily efforts on reactive troubleshooting efforts. To avoid this wasted time, concentrate on eliminating unnecessary technical and process roadblocks for troubleshooting.
There are five ways you can improve your troubleshooting efforts:
1. Insert taps between network and monitoring tools. Taps and network packet brokers (NPBs) can provide a complete copy of all network data, including corrupted and malformed packets. Organisations can use this information to aid troubleshooting activities and to improve the quality of monitoring data and time to data acquisition.
2. Deploy NPBs between taps and monitoring tools. NPBs let organisations optimise data filtering and reduce or eliminate the need for crash carts. Data filtering gets rid of junk data, speeding up time to resolution and giving organisations instant access to the data and tools they need.
3. Deploy NPBs that support floating filters. Floating filters are specific NPB filters for troubleshooting that can be pre-staged and connected to standby tools. These filters can reduce data collection times, thus helping organisations reduce time and costs.
4. Use NPBs that support adaptive monitoring. Adaptive monitoring is the NPB’s ability to respond to network commands and make configuration changes. This automation capability improves monitoring response times by responding to network incidents with actions in near-real time.
5. Implement proactive troubleshooting with application intelligence. Application intelligence uses data to look at additional network data information. User geolocation, device type, browser type, and application traffic change information can be used to help pinpoint problems and reduce fault localisation time.
By using these five methods, you can improve your troubleshooting efforts by reducing the amount of time spent on problem resolution. A lower problem resolution time can help reduce network downtime.
Keith Bromley, Senior Solutions Marketing Manager, Keysight Technologies