omnichannel Archives

sins of customer service

How to re-engage with customers for a warm welcome

While lockdowns have eased across Australia and consumers are returning to stores, industry data shows that consumer hab...
digital consumer

The new rules of today’s digital consumer

Today's consumers have high expectations, immediate demands, are self-sufficient and want an engaging omnichannel experi...

Four tips for small businesses to emerge resilient from the pandemic

It’s critical that small businesses provide a consistent and convenient shopping experience across every touchpoint – so...