omnichannel

omnichannel Archives

Omnichannel marketing and visual merchandising: leveraging a seamless customer experience

As the retail landscape continues to change, it is crucial SMEs seamlessly blend physical and digital touchpoints with c...
fast service

How local businesses can improve speed and convenience

Customers' demands for speed and convenience have shifted from just in-person experiences, to digital engagements as wel...
market, strategies

Four marketing strategies that will help SMEs and start-ups stand out

Smart use of digital technology can help a small business serve its customers better and build the brand loyalty that wi...
sins of customer service

How to re-engage with customers for a warm welcome

While lockdowns have eased across Australia and consumers are returning to stores, industry data shows that consumer hab...
digital consumer

The new rules of today’s digital consumer

Today's consumers have high expectations, immediate demands, are self-sufficient and want an engaging omnichannel experi...

Four tips for small businesses to emerge resilient from the pandemic

It’s critical that small businesses provide a consistent and convenient shopping experience across every touchpoint – so...