customer relations

customer relations Archives

Person with coloured nails leaning against bridge rail reading the new york times book review.

How to generate and manage social proof for small businesses

Many small-business owners find it difficult to manage social proof but it is important to understand its importance.

Our new product made the old one obsolete – here’s how we repurposed it

How one business repurposed an existing product into something new and innovative without alienating its existing custom...

Six steps to making customers raving fans

Building a base of raving fans is about understanding your customers, delivering on your promises, and staying true to w...
retailers, sustainable fashion, retail trends

Small retailers still trying to grow, report finds

Sixty-seven per cent of small retailers are looking for innovative ways to acquire new business in response to fears of ...

How to handle aggressive customers

You need a clearly defined and documented formal unacceptable customer conduct policy to support your team and set clear...
revamping, economy, supply chain disruption

Out of stock: Top tips for surviving supply chain disruption in 2022

At a time when persistent supply chain disruption is making it tough for many businesses, it pays off to invest in busin...
CX, success, personal experience

Three tips to help your small business deliver outstanding customer experience

SMEs should look at regularly tracking and assessing performance across their customer touchpoints to help inform where ...