customer relations
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Our new product made the old one obsolete – here’s how we repurposed it
How one business repurposed an existing product into something new and innovative without alienating its existing custom...

Six steps to making customers raving fans
Building a base of raving fans is about understanding your customers, delivering on your promises, and staying true to w...

Small retailers still trying to grow, report finds
Sixty-seven per cent of small retailers are looking for innovative ways to acquire new business in response to fears of ...

How to handle aggressive customers
You need a clearly defined and documented formal unacceptable customer conduct policy to support your team and set clear...

Out of stock: Top tips for surviving supply chain disruption in 2022
At a time when persistent supply chain disruption is making it tough for many businesses, it pays off to invest in busin...

Three tips to help your small business deliver outstanding customer experience
SMEs should look at regularly tracking and assessing performance across their customer touchpoints to help inform where ...