customer relations

customer relations Archives

How to handle aggressive customers

You need a clearly defined and documented formal unacceptable customer conduct policy to support your team and set clear...
revamping, economy, supply chain disruption

Out of stock: Top tips for surviving supply chain disruption in 2022

At a time when persistent supply chain disruption is making it tough for many businesses, it pays off to invest in busin...
CX, success, personal experience

Three tips to help your small business deliver outstanding customer experience

SMEs should look at regularly tracking and assessing performance across their customer touchpoints to help inform where ...