customer experience

customer experience Archives

The one customer you’re neglecting in business…and how to keep them loyal

How to maintain the balance of business and relationships to keep all stakeholders and customers happy, including our li...

Q&A: The duo bringing a drop of comfort to your door in tough times

How two brothers pivoted an established liquor business during COVID to launch an an online brand that is reaping the re...
CX, success, personal experience

Avoiding the unpleasant aftertaste: why it’s critical to keep investing in CX after you’ve made a sale

A great instore experience and an on-time delivery is wasted if something goes awry later and your customer doesn’t feel...

Small retailers winning the customer service battle with their larger counterparts

"In a world with increased uncertainty and disrupted international delivery chains, consumers find themselves looking to...
CX, success, personal experience

Why great CX should be your top goal in business

Improving the customers’ experience has been proven to increase retention, satisfaction and revenue for any business tha...
digital forms

Why digital forms can significantly improve your customers’ experience

Digital forms make for a more accurate and convenient way for businesses to gather data from their customers while ensur...
automating, automated processes, accounts payable, automate

Why it’s time for Aussie SMEs to up the quality of their automated experiences

In the wake of the COVID crisis, all businesses should be augmenting their regular personal service with excellent autom...

Q&A: Putting something a little special in your pantry

The founders of an online grocery reveal how they are managing rapid growth and maintaining both a top customer experien...

Don’t fear finding out: how SMEs can use customer feedback to their advantage

Small businesses need to be open to receiving feedback if they are to ensure better customer retention rates and the inc...

How small businesses can navigate their way through the eCommerce labyrinth

Five top tips on tweaking your eCommerce offering and marketing so customers want to keep coming back and buy from you.