communication

communication Archives

Customer experience

In the loop

Ensure you give people feedback the way they like it – some people like a lot of feedback and some like it less often, s...
contractor management

Finding success in contractor management

Progressive work environments, where the master-servant rule is eliminated for equality and team, means respect is engen...
healthy

Beating isolation in today’s digital world

How building a meaningful network on LinkedIn can help beat the isolation brought on by COVID by enabling you to nurture...

How an engaging social media presence will make your small business stand out from your rivals

Social media posts should contain a mixture of education, news and analysis, with the occasional offer thrown in. - humo...
produc

How COVID-19 has changed the way consumers choose businesses online

Almost 50 per cent of consumers are more likely to look at a local business’s Google listing before visiting it than the...
book, author

Why writing a book is good for business

The fast-paced nature of small business leaves little room for real reflection on what you’ve learned, or how it can sha...

A simple plan

A successful business plan is a document that clearly articulates the business concept, route to market, USPs, operation...

Five ways to write an effective business award entry

When entering a business award ascertain what it is that you want the judges to know most and keep to that over-arching...
emotionally intelligent

Three simple steps to being a more emotionally intelligent leader

With COVID-19 it has never been more important for business leaders to prioritise emotional connection and cultivate aut...

What is SMS Marketing, and how can you do it better?

In the modern Australian consumer marketplace, we expect to be reached where it’s convenient for us - and that means tex...