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Why it pays to plan ahead for public holidays
Public holidays should give you room to breathe, not leave you playing catch-up.
Desk phones are dead? The rise of mobile softphones
Softphones are not a trend – they're the new standard.
Customer retention 101: how to keep your clients coming back
Studies show that increasing customer retention rates by just 5 per cent can boost profit margins by upward of 25 per ce...