How to extend the value of mobile workers

Employee requirements for enterprise mobility, and the dependence on data and collaboration for improved decision-making, are transforming traditional business processes, triggering an increased demand for mobility solutions.

Mobility is inevitable in a corporate landscape where speed, instant access to business data and immediate responses are the new norm. However, keeping your mobile workers productive can be challenging. Success depends on choosing the right partners, applications and mobility solutions.

Unified communications (UC) tools such as Skype for Business are changing the way employees communicate, share data and enhance productivity. However, truly successful companies are leveraging the value of UC by deploying the same functionality to their mobile workers.

Customer-centric or service-oriented organisations in retail, healthcare, manufacturing and hospitality, for example, demand quality, convenience, and personalisation, and rely on enterprise mobility to meet those demands. This, combined with UC capabilities, enables effective customer interaction, employee collaboration and overall business success.

Below are some steps on how to select the right mobile solution:

1. User experience

There are more forms of communication than ever before and new technology is changing the way we do business. Yet some organisations are reluctant to invest in new solutions that employees might not use. That’s why introducing a mobility solution to address end users’ needs can mean the difference between project success and failure.

2. Environment

Certain business environments create unique obstacles for mobile workers. For example, healthcare requires a sterile environment and manufacturing can involve extreme heat. Organisations need to consider whether their mobile solution needs to be built to withstand harsh working conditions.

3. Process

Companies that have successfully integrated digital technologies, like mobility, have done so to transform how their businesses work. A good strategy considers the critical workflows of an organisation as well as its systems and processes, integrating modern mobility solutions that provide access to critical information, improved processes and workflows, and device consolidation.

4. Policy

Making mobile workers more productive is beneficial but not at the cost of the business. Data protection policies should be configured to secure sensitive data and protect customer privacy.

5. Support

Enabling mobile workers to be more productive shouldn’t unduly burden the IT team. Businesses should choose solutions that make provisioning easy, provide remote management, have measures in place to facilitate troubleshooting, and offer a mix of maintenance and service plans.

Because of the tangible benefits that enterprise-grade mobility solutions bring to an organisation, mobile communication technologies that can integrate directly with Skype for Business, such as those offered by Spectralink, for example, can be leveraged as strategic tools that enable mobile workers to be more productive.

Ilan Rubin, Managing Director, Wavelink

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