How offshoring can help small business

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In an age where innovation, productivity and competitiveness are key pursuits for Australian businesses, outsourcing has become vital in driving sustainable and scalable solutions organisations.

Small businesses, in particular, can benefit from the huge advantages offshoring brings. At a minimum, businesses can save approximately 60% on current contact centre costs.

What this means is that by looking abroad, Australian small businesses can free up human and fiscal capital to reinvest back into the business, providing greater potential to focus on what the business is good at – provide the best product and service possible for its customers.

Offshoring can offer numerous benefits to small businesses:

Reduce operating costs and freeing up capital

Capital can be scarce when starting or running a small business. The vast financial savings offshoring provides allows you to decrease operating expenses through cost efficiencies by up to 60%, which can then be reinvested back into business or product development, not only benefiting customers but making a small business look even more attractive to potential investors.

Focus on core process and innovation

While a small business starts with a specialist focus, company directors need to understand and manage everything about their business to keep the organisation running. By outsourcing business processes fundamental to running a company, a small business can focus attention, time and manpower into its core strategy, while enabling innovation through re-investment.

Quick scalability

Some small businesses fall into the trap of growing too fast too quickly, putting a strain on both financial and human resources. Offshoring provides small businesses the flexibility of successfully expanding quickly, while not pulling down on the valuable, but often limited, resources a company already has in place.

As an example, one of our clients began its journey as a small business and was on a path of major growth. The company turned to outsourcing as it needed to scale up quickly, however, couldn’t afford to locally. This company has since exceeded all expectations and gone from start-up to growing concern in just 12 months.

Scott Stavretis, CEO, Acquire BPO