As business owners we problem-solve for a living. A form of problem-solving is to mediate resolution for customers, staff, and any other stakeholder. Being able to spot conflict, have robust conversations and negotiate win-wins then start to become second nature as a mode of survival.
When the word “Resolution” is Googled you will be presented with information relating to “New Year’s Resolutions”. It is really a different take on the idea of finding resolution in a business or team context.
But this got me thinking – what needs to resolved in the new financial year? And how do we do this?
The late Kelly Johnson (lead engineer of US fighter planes during WW2 and beyond), is attributed with coining the phrase “keep it simple, stupid”. To keep it simple for yourself, maximise the list of things to resolve to three. This tends to be a manageable number. If one gets done – you win. If all three get done in the first few months of the new year – you also win.
But what three things should be tackled?
Be like Jack Welch
John Francis “Jack” Welch Jr was the CEO of General Electric (GE) from 1981 to 2001. During this period the company’s value rose by 4000 per cent. Welch drove excellence by focusing on simplification and consolidation. One of the key principals he used was a classic Six Stigma Model – Product, People, and Process. We can use this to figure out what needs to be resolved.
Pick one thing to resolve in each of these three areas. Here are some areas you could consider targeting:
Kick off the new financial year with your three resolve-lutions. This has the potential to be the cornerstone for making your whole business more stable and profitable in the coming year.
Paul Farina, Team Performance Specialist, Fresh Eye Solutions