Online shoppers have had their say, with Koh Australia, formerly known as ekoWorx, announced as the big winner of the recent Australia Post Online Retail Industry Awards (ORIAS) Gala event at the International Convention Centre, Sydney. Koh Australia took home the highly anticipated and coveted Australia Post People’s Choice Award for small retailer. The category, which is also awarded to a large retailer, is the only ORIAS award to be voted for by consumers.
Michael Oates, Australia Post General Manager – Business, said the win was an enormous achievement for Koh Australia.
“Each year, the People’s Choice Award becomes increasingly contested. With more than 1100 merchants entering the category and more than 240,000 consumer votes registered this year, Aussie online shoppers have spoken,” Oates said.
“In a rapidly growing domestic eCommerce market supported by Australia Post, Aussie online shoppers are spoilt for choice proving strong customer service is a non-negotiable. It’s fantastic to see a new entrant take out the award this year. It’s a competitive award and even more competitive market. This is testament to the strength of Koh Australia’s relationship with its customers as a growing business,” he added.
“We are continuously seeing our People’s Choice Award winners and, indeed, the finalists in the category putting enormous efforts into providing high levels of customer service to their consumers, and as a result, their customer base getting behind them. Congratulations to all our finalists. It’s truly inspiring to see online retailers embrace the challenge of exceeding customers’ expectations, and taking it to a whole new level,” he said.
Founded by Bondi dads Adam Lindsay and Justin Alexander, the pair worked with UNSW’s Green Chemistry team to develop a next generation eco cleaning system in a mission to eliminate the use of toxic chemicals in cleaning products and do something about the cluttered cupboard under the sink
“This win is testament to our incredible community and demonstrates the power of the connections we’ve been able to create through social media. We’re proud to be providing a safe and eco-friendly system that allows Aussie families to clean less and live more,” said Alexander.
