As you grapple to adjust to various changes of social distancing, quarantine requirements, business closures, isolation from your support network and loss of personal client interactions is impacting the ability to build rapport with new customers.
It’s time to level up your communication using the two most powerful assets you have right now, your voice and ears!
The combination of the way you sound, what’s been said, how it’s delivered, perceived and received has never been more important. Your voice can make others react positively or negatively.
Words have persuasive powers in varying scenarios, but they are not the most powerful asset during verbal communication.
The seven per cent rule was based on research conducted by Albert Mehrabain published in a book, Silent Messages, which concluded the credibility of a salesperson was based on other factors than words – 55 per cent was assigned to body language, 38 per cent to tone and weight of their tone, and only seven per cent of credibility was assigned the content of words.
Honing, in on the 38 per cent is now the wisest, most potent way to enhance the quality of communication during social isolation and quarantine.
Here are five essential key elements to powerfully influence others with your voice
Your voice affects the way you are perceived but having the power to influence goes beyond your voice.
Here are my top five tips to close more deals and communicate like an expert
Louanne Ward, Relationship Strategist, Writer and Motivational Speaker