Among the many emerging technologies that companies are exploring to gain a competitive edge, artificial intelligence (AI) may be the most enticing because of science fiction, and the most misunderstood because of the excessive hype surrounding it. While artificial intelligence may be closer than ever to being used in the real world, there are still many steps to take before it is fully integrated into everyday business.
With disruptive possibilities for both workflow and workforce, AI must be well understood by not only the technology team, but also the business executives making decisions regarding the future of the organisation.
The Emerging business opportunities in AI report, which provides context for the state of AI adoption, describes general perceptions around the concept, current implementation status, and hurdles in the way of future success. The key findings include:
As Seth Robinson, our senior director of technology analysis, explains, “AI can help with cost savings, but the greater potential lies in opening new doors. Companies that are approaching AI as an IT activity should consider its far-reaching implications and move towards a more collaborative model. AI is a topic that should involve the entire organisation.”
Moheb Moses, ANZ Community Director, CompTIA