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How to deliver bad news to a customer in a positive way

If you are unable to deliver on what the customer wants, it is still important to empathise with them and apologise for ...
Starting a retail business entails a mountain of preparation, but help is available for identifying all the issues that need to be addressed, months

How the first 12 months of business should look

Ensuring your shift to becoming a business owner is a successful one depends on how you plan the first 12 months of your...

Fast-food outlet to face court over underpayments

A fast-food outlet in Brisbane’s West End allegedly underpaid its casual employees and has not yet complied with the ord...
growth fund, hub

Victorian government offering financial boost to its start-ups

The Victorian government has committed significant investment in the growth of Victoria’s start-ups, including an initia...

Q&A: A revolutionary form of weight training

How an entrepreneur used his expertise in algorithms learnt as a trader to create an innovative, tech-based weight train...

A good fit

If you are solving new problems, it stands to reason that you may need marketing and digital partners who bring a differ...

The top priority to drive your SME’s B2B sales, recovery and growth

Your B2B sales and marketing teams should be working together to assess buyer needs and determine the buyer enablement t...

Aussie gin distillery officially the world’s best producer for second straight year

Four Pillars became the first Australian distillery to win any International Producer of the Year title when it first wo...
redundancy pay

How to fire someone the right way

When you intend to fire an employee, it should never come as a surprise to them - you need to have provided adequate per...

Smooth and supple strategies

The founder of a probiotic skincare range shares how pivoting her marketing helped the business thrive through the COVID...