Logistics will be a big challenge in 2019 with customers expecting more from their deliveries but not necessarily being prepared to pay more for them.
The efficiency of parcel delivery lies in delivering the parcel on time and intact, with customers kept informed as to when it will arrive.
Small businesses need to be wary of focusing so much on what the future might hold that they take their eye off the ball.
Setting up an Uber-style tracking system can offer increased transparency that easily outweighs any risks involved.
Personalisation and a focus on customer service can help small businesses compete as larger retailers introduce shorter delivery times.
From quick turnarounds to being customer-oriented, the auto parts industry provides small businesses a blueprint for growth.
Approaching outsourcing as you would hiring new employees as business runs smoother when you are dealing with people you like and respect.
Small-business often resort to doing a last-minute delivery themselves because it’s quicker than arranging couriers.
Not knowing when deliveries will show up is a huge bugbear that can drive customers to choose another brand.
The innovation question is a big challenge for players in the delivery transport sector.
Your best assets may not be on the books – it’s time for partnerships, outsourcing and collaboration.