To succeed in the experience economy, retailers must focus on humanising the customer experience they offer.
Translating customer promises into employee actions will become a basic requirement for businesses looking to improve their XM in 2019.
You need to differentiate on CX because nine out of 10 customers are willing to pay significantly more for a better experience.
To deliver a superior customer experience bridge the growing experience gap between what you deliver and the expectations of the market.
The customer experience environment is changing with the advent of new communication channels and business models.
A significant proportion of shoppers believe their feedback for online retailers never reaches someone who can enact change.
A well-designed customer experience management program should deliver real-time, actionable feedback from customers about their experiences and expect…
Customer experience programs should be a priority for every business looking to develop a strong brand.
Businesses need to move beyond understanding customer feedback based on one-off interactions to delivering great experiences.