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Paul Allen

Paul Allen - Inside Small Business

contracts

Now’s the time to take a fine-tooth comb to customer contracts

This period of unique supply and demand uncertainty provides a rare opportunity to review, test, and renegotiate key selling and buying contracts.

privilege

Customers are always right – but only if they pay for the privilege

The airline industry has refined how to offer its services to customers in a way that ensures both sides are operating from the same set of rules, wit…

What business can learn from Uber drivers

Small businesses would do well to take the leaf out of the Uber drivers’ book by honestly appraising their customers and their relationship with them.…

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