From the author
Giving is the new selling
A shift to a giving mindset is one that businesses should live and breathe by if they want to stay relevant in an ever-c...
Slamming the phone on complexity
There is an ongoing effort to simplify the complexity in many processes, and the telecom industry would benefit from fol...
How to build a customer-obsessed telco business
Telco sector urged to up its game and accept that good service has become the baseline for continued success and surviva...