From the author
Successful business automation begins with knowing where to start
If improving productivity, profitability and customer experience is a priority for your business, it's time to start you...
How to keep sales ticking over in your small business in this new financial year
Digital technology can make it easier for you to monitor and manage your business's end-to-end customer experience, both...
Four marketing strategies that will help SMEs and start-ups stand out
Smart use of digital technology can help a small business serve its customers better and build the brand loyalty that wi...
Top tips to improve your start-up’s customer experience
In today's times, a strong online presence is a must because Australian consumers have come to expect the businesses the...
Sustainable, smart, successful: how automation can help your small business soar
Having the freedom and flexibility to choose which aspects of the customer journey can be automated and which are best l...
How to strengthen your enterprise by improving customer experience
Collecting feedback and actioning it judiciously will help you build a business that delights its customers at every tur...
Why it’s time for Aussie SMEs to up the quality of their automated experiences
In the wake of the COVID crisis, all businesses should be augmenting their regular personal service with excellent autom...