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Heather McIlvaine

Heather McIlvaine is features and premium editor - retail at Inside Retail. In her nearly four years writing for Inside Retail, Heather has traveled to Shenzhen to cover the epic Chinese shopping event Single’s Day, doggedly reported the details of Amazon's launch in Australia, toured the biggest office supplies store in the world to understand the future of physical retail, dissected the 'Instagram aesthetic' with three brands that embody the look and followed the local fashion industry's pivot to making PPE during COVID-19. An LA-native who now lives in Melbourne (via Munich), she could happily survive on a diet of good tacos, coffee and beer and welcomes local recommendations for all three.

From the author

consumers

Introducing the 20 Coolest Retailers in Australia in 2022

Big or small, established players or relative newcomers, these retailers stand out for their incredible stores, amazing ...

Inside Retail reveals the 2022 Top 50 People in E-Commerce

Winner Tennealle O’Shannessy impressed the judges with her strategic roadmap for growth and commitment to values-based ...

Winners of 2021 National Indigenous Fashion Awards revealed

The Indigenous Fashion Projects program, the awards aim to shine a light on the innovation, diversity and ethical practi...

Broad push for retail staff, shoppers across the country to wear masks

“Masks are now a focus globally as an important means of reducing the risk of infection for staff and customers as infec...

Training key to dealing with customers who refuse to wear masks

If they operate on private property, like Bunnings, retailers can legally make the wearing of masks a condition of entry...

Shopper compliance, cloth mask standards emerge as concerns

The mandatory wearing of face masks in Melbourne is posing new challenges for the retail industry already reeling in the...

SMEs used isolation to innovate and refresh their business plans

According to the Amazon Launchpad Innovation Report, more than a quarter of SMEs said the lockdown helped them innovate ...
crisis

Trust in social media advertising dives after data scandal

Research reveals over half of all of Australians trust Facebook less than they did six months ago and nearly two thirds ...
ecommerce platforms, innovative

Amazon officially launches in Australia

Amazon launches today and - according to a UBS report - could steal two per cent of retail sales within five years of en...

Amazon to launch in Australia tomorrow

A source believes Amazon will promote its launch by handing out free ice cream at train stations across the country on T...