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Heather McIlvaine

Heather McIlvaine - Inside Small Business

Broad push for retail staff, shoppers across the country to wear masks

“Masks are now a focus globally as an important means of reducing the risk of infection for staff and customers as infections continue to spike.”

Training key to dealing with customers who refuse to wear masks

If they operate on private property, like Bunnings, retailers can legally make the wearing of masks a condition of entry to their stores.

Shopper compliance, cloth mask standards emerge as concerns

The mandatory wearing of face masks in Melbourne is posing new challenges for the retail industry already reeling in the face of the pandemic.

SMEs used isolation to innovate and refresh their business plans

According to the Amazon Launchpad Innovation Report, more than a quarter of SMEs said the lockdown helped them innovate for the future.


Trust in social media advertising dives after data scandal

Research reveals over half of all of Australians trust Facebook less than they did six months ago and nearly two thirds do not trust advertising on Fa…

ecommerce platforms, innovative

Amazon officially launches in Australia

Amazon launches today and – according to a UBS report – could steal two per cent of retail sales within five years of entering Australia.

Amazon to launch in Australia tomorrow

A source believes Amazon will promote its launch by handing out free ice cream at train stations across the country on Thursday.


Q&A: Social media strategy key to start-up bedding disruptor

By using our social media strategy to create a conversation with our customers, we are able to engage them to forge a deeper, more meaningful relation…

Designer clothing start-up makes sharing easier

Unlike existing designer clothing rental companies, HUMM doesn’t directly involve designers in the process – instead, it is firmly situated in the p…


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