Gerry Tucker

From the author

Four considerations when introducing robotics into your business

Introducing robotics solutions into your business should aim at freeing up your team to focus on higher-value activities...
Customer Service

Why great customer service is no longer enough to delight customers

Improve your chances of being seen to deliver great customer service by valuing the time of your clients.

How robotic process automation increases competitiveness

Enhance customer experience and deliver greater employee satisfaction with robotic process automation.

Why voice-print recognition technology has come of age

The latest voice-print recognition technologies have reached the point where they’re easy for customers to adopt and emb...

How to gain better customer journey visibility

How can you become a responsive, agile and customer-driven business? Move beyond simply knowing what customers say and w...