From the author
Four considerations when introducing robotics into your business
Introducing robotics solutions into your business should aim at freeing up your team to focus on higher-value activities...
Why great customer service is no longer enough to delight customers
Improve your chances of being seen to deliver great customer service by valuing the time of your clients.
How robotic process automation increases competitiveness
Enhance customer experience and deliver greater employee satisfaction with robotic process automation.
Why voice-print recognition technology has come of age
The latest voice-print recognition technologies have reached the point where they’re easy for customers to adopt and emb...
How to gain better customer journey visibility
How can you become a responsive, agile and customer-driven business? Move beyond simply knowing what customers say and w...