From the author
Why the phone is still king for business
Despite the prevalence of digital and online communication, the phone remains the most popular and personal means of tal...
Getting to grips with change
Trying to keep up with ever-evolving customer expectations is often like a game of cat and mouse – when it’s almost with...
It’s not just business, it’s personal
The personal touch is vital to success in business today - according to research more than 70 per cent of consumers expe...
The threats caused by storing payment information
Recent data breaches show that merchants should not retain or store payment information as it can place their entire bus...