From the author
ANZ banking industry must prepare for digital disruption
In the face of digital disruption trends, how can banks to have an effective strategy to understand feedback and improve...
The key to effective VoC is good measurement
It’s an old management truism that what gets measured, gets done – many organisations seem to remember this when setting...
Pulse surveys key to assessing employee engagement
Pulse surveys – short-form, regular surveys – are easy to analyse and can be conducted regularly so organisations can ta...
Marketing to millennials: five key strategies
Millennials prefer to interact with a company’s website, check with their friends, and review social-media information b...
Six ways to prepare employees for a 360° review
If the purpose of a 360° review process is not made clear to an employee up front, it can lead to uncertainty and concer...