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Bill McMurray

Bill McMurray - Inside Small Business

Survey reveals workaholics may be happier workers

A new study surprisingly reveals workaholics are the most positive employees, despite the stress they experience.

Customer Service

Improving customer service by making it personal for workers

While most workers will do their best to provide excellent customer service in all conditions, they still value feedback highly.

Bill McMurray Qualtrics

How to address low engagement levels in millennials

Millennials provide a fresh perspective and new ideas so it’s important to keep them engaged, challenged and interested.

User Experience

You can’t build great UX without measuring experience

There is no “one size fits all approach” when it comes to measuring UX.

Three best practices to enhance employee engagement

Providing meaningful work is key to enhancing employee engagement in your office.

E-retailers prepare for Christmas period

Almost half of Australian consumers do most of their Christmas holiday shopping from their phone, tablet or computer.

How millennials perceive women in leadership

Australian millennials and their U.K. counterparts had similar views on women in leadership and professional roles, with millennials say men and women…

Bill McMurray Qualtrics

Six strategies to develop strong leaders

Strong leaders who understand their strengths and weaknesses can map out strategies to improve and grow.

Bill McMurray Qualtrics

How to design effective 360-degree feedback programs

Your 360-degree feedback programs must also collect feedback from the people employees work with to deliver the right results.

How VoC programs can improve customer experience

Employee engagement is critical to excellent customer service, and often the fastest way to improve customer experience and satisfaction scores is to …

ANZ banking industry must prepare for digital disruption

In the face of digital disruption trends, how can banks to have an effective strategy to understand feedback and improve customers’ experience?

Bill McMurray Qualtrics

The key to effective VoC is good measurement

It’s an old management truism that what gets measured, gets done – many organisations seem to remember this when setting KPIs but forget it when r…

Pulse surveys, engagement

Pulse surveys key to assessing employee engagement

Pulse surveys – short-form, regular surveys – are easy to analyse and can be conducted regularly so organisations can take action on employee-enga…

Bill McMurray Qualtrics

Marketing to millennials: five key strategies

Millennials prefer to interact with a company’s website, check with their friends, and review social-media information before making purchasing deci…

Bill McMurray Qualtrics

Six ways to prepare employees for a 360° review

If the purpose of a 360° review process is not made clear to an employee up front, it can lead to uncertainty and concern.

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