From the author
Survey reveals workaholics may be happier workers
A new study surprisingly reveals workaholics are the most positive employees, despite the stress they experience.
Improving customer service by making it personal for workers
While most workers will do their best to provide excellent customer service in all conditions, they still value feedback...
How to address low engagement levels in millennials
Millennials provide a fresh perspective and new ideas so it’s important to keep them engaged, challenged and interested.
You can’t build great UX without measuring experience
There is no “one size fits all approach” when it comes to measuring UX.
Three best practices to enhance employee engagement
Providing meaningful work is key to enhancing employee engagement in your office.
E-retailers prepare for Christmas period
Almost half of Australian consumers do most of their Christmas holiday shopping from their phone, tablet or computer.
How millennials perceive women in leadership
Australian millennials and their U.K. counterparts had similar views on women in leadership and professional roles, with...
Six strategies to develop strong leaders
Strong leaders who understand their strengths and weaknesses can map out strategies to improve and grow.
How to design effective 360-degree feedback programs
Your 360-degree feedback programs must also collect feedback from the people employees work with to deliver the right re...
How VoC programs can improve customer experience
Employee engagement is critical to excellent customer service, and often the fastest way to improve customer experience ...