Ben Erskine

From the author

Building resilience into your business

By preparing structured, pre-approved communications in advance your business will be able to respond quickly to develop...
Small business recruitment

Simplifying your interviewing and onboarding processes

Small businesses can now can cost-effectively implement technology platforms to streamline the interview process and imp...
habits

Improving internal coordination and engagement

Effective business coordination is key to improving operational efficiency and productivity as well as enhancing custome...

Effectively managing staff across multiple locations

SMEs are turning to technology platforms and pre-defined templates to effectively automate their employee check-in and d...

Just send them a text: leveraging SMS for business

Effective SMS communications facilitate higher customer engagement and conversion with an average response rate of 30 pe...

Digital transformation –automating processes without breaking the bank

Small businesses can utilise low-code/no-code communications platforms for cost-effective digital transformation and aut...